Personal Data We Process

 

 

We process personal data because you use our services, visit our webshop, or provide this information to us yourself. This may include:

 

• First and last name

• Address details (street, house number, postal code, city, country)

• Contact details (phone number, email address)

• Payment details (IBAN, payment method, transaction details via our payment provider)

• Order history and shipping information

• IP address, browser information, and device type

• Cookie data and click behavior on our webshop

• Any correspondence with customer service

 

 

We do not process special categories of personal data (such as medical or religious information).

 

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Purposes of Data Processing

 

 

We use your data exclusively for:

 

• Processing and delivering orders

• Handling payments and returns

• Providing customer service and communication

• Creating a customer account (if you choose to do so)

• Sending newsletters or promotions (only if you have given consent)

• Analyzing and improving our webshop and marketing activities

• Complying with legal obligations, such as tax regulations

 

 

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Legal Basis for Processing

 

 

Under the GDPR, we may only process personal data if there is a lawful basis. We rely on:

 

• Contract performance: to process and deliver your order

• Legal obligation: for example, tax record-keeping requirements

• Consent: for instance, to send newsletters or marketing messages

• Legitimate interest: such as improving our webshop and ensuring security

 

 

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Data Retention

 

 

We do not keep your data longer than necessary:

 

• Order and invoice data: 7 years (required by tax authorities)

• Customer account data: as long as your account is active

• Newsletter and marketing data: until you unsubscribe

• Cookie data: according to the cookie’s set duration (max. 2 years)

 

 

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Sharing with Third Parties

 

 

We never sell or rent your data to third parties. However, we may share data with carefully selected partners that enable our services, such as:

 

• Payment providers (e.g., Mollie, PayPal, Klarna)

• Delivery services (e.g., PostNL, DHL)

• IT and hosting providers (for webshop and email)

• Marketing and analytics providers (e.g., Google Analytics, subject to cookie consent)

 

 

We have data processing agreements in place with these parties to ensure your data is protected.

 

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Cookies and Tracking

 

 

Our webshop uses cookies and similar technologies, necessary for:

 

• Functional cookies: essential for webshop operation (shopping cart, login)

• Analytical cookies: to measure visitor statistics and improve the webshop

• Marketing cookies: to show personalized offers and advertisements

 

 

When you first visit, we display a cookie banner. You can always adjust your preferences or delete cookies via your browser settings.

 

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Data Security

 

 

We take appropriate technical and organizational measures to protect your personal data, such as:

 

• SSL certificate (encrypted connection via https://)

• Secure servers and databases

• Strong passwords and access restrictions

• Regular updates and backups

• Access granted only to authorized personnel

 

 

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Your Rights

 

 

Under the GDPR, you have the following rights:

 

• Right of access: request what data we hold about you

• Right to rectification: correct inaccurate data

• Right to erasure: request deletion of your data (where legally permitted)

• Right to restrict processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent

 

 

If you wish to exercise these rights, please contact us using the details at the bottom of this policy.

 

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Complaints

 

 

If you disagree with how we handle your data, please contact us first. If we cannot resolve the matter together, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

 

Saliyas Collection

📍 Oudenoord 617, 3513 EP Utrecht

📧 info@saliyascollection.com

📞 +31 6 84824828

Chamber of Commerce (KvK): 89891627